Return Policy

At TALP, we work to offer you high-quality technological textile products. If for any reason you are not satisfied with your purchase, you may request a return following the conditions detailed below.

1. Right of Withdrawal Period

In accordance with the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007), the customer has 14 calendar days from the receipt of the order to exercise their right of withdrawal, without needing to justify their decision.

2. Product Conditions for Accepting Returns

Due to the technical nature of our integrated graphene shirts, to ensure their functionality and hygiene, returns will only be accepted if the product:

  • Has not been used, washed, or handled.

  • Is returned in its original condition, with tags, packaging, manuals, and accessories.

  • Shows no damage from improper use, moisture, perfume, sweat, or other marks.

  • Maintains the graphene layer or inserts intact.

Returns will not be accepted for products:

  • That have been used or tried on beyond what is necessary to verify the size.

  • That have suffered manipulation of the technical area or the graphene material.

  • With signs of washing or deterioration due to misuse.

(We do not consider these products as "personalized", so the right of withdrawal still applies.)

3. How to Request a Return

To initiate the process, the customer must:

  1. Send an email to talpclothes@gmail.com indicating:

    • Order number

    • Full name

    • Reason for return

  2. Our team will confirm the request and provide instructions and the shipping address for the return.

4. Return Shipping Costs

  • If the return is due to withdrawal (the product is not satisfactory, incorrect size, etc.), shipping costs will be borne by the customer.

  • If the product arrives defective, damaged, or there has been a shipping error, TALP will cover all costs.

5. Refund

Once the garment is received and its condition is checked:

  • The refund will be processed within up to 14 calendar days, using the same payment method used for the purchase.

  • The amount corresponding to the returned product will be refunded.

  • The original shipping costs will only be refunded if the return is due to a TALP error or a defective product.

6. Size or Product Exchanges

At TALP, we handle exchanges by first processing a standard return, and then a new order by the customer.

7. Defective or Damaged Products

If the customer receives an item with an original defect or damage from shipping:

  1. They must notify TALP within a maximum of 48 hours from delivery.

  2. Images of the product and packaging will be requested.

  3. TALP will replace the item at no cost to the customer or, if not possible, will issue a full refund.